Glossary of Key Terms

Kingdom inQ Virtual Solutions, also referred to as KIVS, is the service partner company you have partnered with on the Arise platform. KIVS operates as an Independent Business Owner (IBO) and is a contractor itself — not an employer.

An IBO is a business that has registered with the Arise platform to recruit and support independent contractor agents. Kingdom inQ LLC is the registered business entity partnered with Arise Virtual Solutions. Kingdom inQ Virtual Solutions is the DBA (doing business as) name under which the agent-facing partnership operates. As an agent, you partner with Kingdom inQ Virtual Solutions as an independent contractor — not as an employee of the IBO.

Arise Virtual Solutions is the platform that connects IBOs and their agents with client companies who need customer service support. It is the operating environment where agents complete certification, access their Statement of Work (SOW), and log service hours.

A document prepared by KIVS each pay period that outlines your service revenue, any incentives earned, platform fees, administrative support fees, and your net earnings for that period. Earning statements are issued through the Agent Support Portal and are important records to keep for tax purposes.

A per-pay-period fee charged by KIVS for the operational support, resources, and infrastructure provided to agents through the Agent Support Portal. This fee is documented on your earning statement each period and is a business-related expense as an independent contractor.

A fee charged by the Arise platform each pay period for access to the platform's technology, client programs, and infrastructure. This is separate from the KIVS administrative support fee and is also documented on your earning statement. Both are business-related expenses.

A tax form you completed and submitted to KIVS when you began your partnership. The W9 provides KIVS with your legal name, address, and taxpayer identification number, which is required in order for KIVS to file a 1099 on your behalf at the end of the tax year.

The private online portal provided by KIVS where agents access earning statements, Learning Lab resources, support communications, and other tools related to their partnership. This glossary and the companion tax resource guide both live inside the ASP Learning Lab.

The KIVS team role responsible for supporting agents throughout their partnership journey. The PSM serves as the primary point of contact for operational questions, resource access, and general support. The PSM is not a tax professional and cannot advise on tax-specific matters.

A self-employed individual who provides services to a business under a contract or agreement, rather than as an employee. As an independent contractor, you control how and when you work, are responsible for your own taxes, and are not entitled to employee benefits. This is the classification that governs your partnership with KIVS.

The simplest form of business ownership, where one individual owns and operates the business. As a sole proprietor, your personal and business income are treated as one for tax purposes. Most independent contractors who have not formed an LLC or corporation file taxes as sole proprietors.

The nature of the partnership between you and KIVS. Both parties are businesses operating independently. KIVS is an IBO (a business), and you are an independent contractor (also a business). Neither party is an employee of the other. This distinction is foundational to the KIVS partnership model.

The operating environment in which you provide services as an agent — from your own home, using your own equipment and internet connection. A home-based setup may be relevant when discussing potential business expense deductions with a tax professional. Always consult a CPA for guidance on what applies to your specific situation.

A formal agreement on the Arise platform that outlines the terms under which you will provide services to a specific client program. The SOW is between you as the agent and Kingdom inQ Virtual Solutions, and it defines the scope of your service commitment for a given client. Having a current SOW means you are in active production with a client through your partnership with Kingdom inQ Virtual Solutions.

The formal agreement you signed with KIVS at the start of your partnership that establishes the terms of your independent contractor relationship. The ICA documents your status as an independent contractor, not an employee, and outlines the responsibilities of both parties. Keep a signed copy for your records.

An IRS tax form used to report income paid to independent contractors. KIVS files a 1099 with the IRS each year reflecting your approximate gross earnings for that tax year. You receive a copy for your own records. This is one of your primary documents when filing taxes as a sole proprietor.

An IRS form that independent contractors complete to provide their legal name, address, and taxpayer identification number to the business paying them. KIVS collects your W9 at the start of your partnership in order to file your 1099 accurately at year end.

A tax that covers Social Security and Medicare contributions for self-employed individuals. In traditional employment, an employer covers half of these contributions. As an independent contractor, you are responsible for the full amount. A CPA can help you calculate what you owe and how to plan for it throughout the year.

Payments made to the IRS four times per year by self-employed individuals to cover their tax obligations throughout the year, rather than in one lump sum at filing time. These are typically due in April, June, September, and January. Whether you are required to make them and how much to pay should be determined with a tax professional.

A licensed accounting professional who has passed a state certification exam and meets ongoing education requirements. CPAs can prepare tax returns, provide financial advice, and represent clients before the IRS. For independent contractors, working with a CPA who has experience with self-employed individuals is strongly recommended.

A tax professional who is federally licensed by the IRS — not by a state board — and is authorized to represent taxpayers in all 50 states. Enrolled agents specialize specifically in tax matters and are particularly well-suited to help with audits, IRS notices, and disputes. They are a strong option when navigating any IRS correspondence.

A review conducted by the IRS to verify that the information on a tax return is accurate and complete. Audits can be triggered by a variety of factors and do not automatically mean something went wrong. Having organized records and working with a qualified tax professional are the two most important things you can do if you receive an audit notice.

An official written communication from the Internal Revenue Service. Notices are issued for a wide range of reasons, including requests for additional documentation, notification of a balance due, confirmation of a change to your account, or the initiation of an audit. Never ignore an IRS notice. Read it carefully and contact a tax professional promptly.

The total amount earned before any fees or deductions are applied. The 1099 KIVS files on your behalf reflects your approximate gross earnings for the year. This figure is the starting point for your tax filing as a sole proprietor. Your net earnings — after fees — will be different and are documented on your earning statements.